What To Expect From Your Technician

What You Can Expect From Your George Brazil Technician:

At George Brazil, we strive to provide the best and most comprehensive customer service experience you have ever had. One of the ways we do this is to go over with you our agenda card. We will explain to you, before we even begin to do any work what you can expect from us. This way we both know what is going to be done and in what stages. Nothing left to guess.

Look:

The first thing we are going to do is to evaluate what your initial concern is; the reason you called us out today. This is the most important step in our process to provide excellence in our service.

Thorough Evaluation:

Once we have looked at and discussed with you your reason for calling us out we will do a Thorough Evaluation of your electrical or plumbing system. This is a comprehensive visual inspection of your electrical or plumbing systems to ensure there are no other issues that could potentially contribute to your initial concern. During this evaluation, we invite you to follow us along so you can observe what we do and ask any questions you may have. This is what we are there for to help you with anything you may need.

Options:

Our next step is to create and give you options for whatever repairs are needed. We always try to offer multiple options to fit your lifestyle and budget.

Approval:

Once we have thoroughly discussed your options and answered any questions or concerns you may have, we will ask for your approval for the work to be done.

Today:

Should you choose George Brazil to perform the desired repairs, in most cases we will perform whatever work you wish to be done at this time. The most important person to us is the customer we are with. We want to help you eliminate whatever problem you called us out for in the most efficient manner possible.

5-Star Service:

At George Brazil, we strive to provide 5 Star Service to each and every customer. If at any time we fail in doing this, please, stop your service professional and let them know what they need to do to make your experience with us what you expect it to be.

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