What to Expect from Our Service Technicians

When you call George Brazil, you can expect highly trained, background-checked technicians who arrive on time, communicate clearly, and treat your home with respect. Our team has served Phoenix for over 35 years with upfront pricing, clean workmanship, and a commitment to solving your plumbing and electrical issues right the first time.

Schedule Service Today Call Now: 602-257-9000 (24/7)
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Years of Service
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Highly-Trained
Technicians

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Prompt Service
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Five-Star Reviews

Before Your Technician Arrives

Your George Brazil experience begins the moment you call:

  • Friendly Office Staff: Real people answer our phones—no endless phone trees
  • Same-Day Service: Call before noon for same-day service (when available)
  • Appointment Window: We provide 2-hour arrival windows and call ahead
  • Technician Info: You’ll know your technician’s name before they arrive
  • Confirmation: Text or call confirmation of your appointment
What To Expect From Your Tech 1 service photo

When Your Technician Arrives

Professional Appearance

  • Clean, white George Brazil uniform
  • Photo ID badge clearly displayed
  • Well-maintained company vehicle with George Brazil logo
  • Professional appearance and demeanor

Respectful Service

  • Introduces themselves and shows ID
  • Puts on shoe covers before entering your home
  • Listens carefully to your concerns
  • Answers all questions clearly and honestly
  • Treats your home with the utmost respect

The Diagnosis Process

Our technicians follow a thorough diagnostic process:

  • Comprehensive Inspection: We thoroughly inspect to identify the root cause
  • Clear Explanation: Your technician explains what’s wrong in plain English
  • Options Provided: When multiple solutions exist, we explain pros and cons of each
  • Upfront Pricing: You’ll know the exact cost before any work begins
  • No Pressure: You decide if and when to proceed—no high-pressure sales tactics

During the Work

Our technicians work professionally and efficiently:

  • Clean Work Areas: We protect your floors and work spaces
  • Organized Workspace: Tools and parts kept neat and contained
  • Progress Updates: For longer jobs, we keep you informed
  • Quality Parts: We use professional-grade parts from trusted manufacturers
  • Code Compliance: All work meets or exceeds Phoenix building codes

After the Work is Complete

We don’t just finish and leave—we ensure everything is perfect:

  • Testing: We test the repair to ensure it works correctly
  • Demonstration: We show you the completed work and how to use it
  • Cleanup: We clean up completely—often cleaner than we found it
  • Warranty Explanation: We clearly explain warranty coverage
  • Maintenance Tips: We provide advice for preventing future problems
  • Written Invoice: Detailed invoice showing work performed and costs
  • Follow-Up: We follow up to ensure your complete satisfaction

Our Technician Standards

Every George Brazil technician meets rigorous standards:

  • Highly Trained: Extensive technical training and ongoing education
  • Licensed & Certified: All required state and local licenses
  • Background Checked: Every technician passes thorough background screening
  • Drug Tested: Random drug testing ensures safety
  • Insured: Fully insured for your protection
  • Customer Service Trained: Professional communication and courtesy

Frequently Asked Questions

We try to send the same technician when possible, especially for warranty or follow-up work. If your preferred technician isn’t available, we’ll send another qualified professional.

Yes! If you’ve had great service from a particular technician, ask for them when scheduling. We’ll do our best to accommodate your request.

If you need to provide access while away, discuss options with our office when scheduling. Some exterior work can be completed without you present.

Yes. Our technicians’ vehicles are fully stocked with commonly needed parts so most repairs can be completed on the first visit.

Your satisfaction is our priority. If you have any concerns, call our office immediately at 602-257-9000 and we’ll address them right away.

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Every Job
Guaranteed

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Expert Trained Technicians

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Serving Phoenix Metro Families for 35+ Years

Experience the George Brazil Difference

See why over 2,800 Phoenix customers have given us five-star reviews. Schedule service today and experience professional plumbing and electrical service done right. Call 602-257-9000 now.

Schedule Service Today

Or call or text us now: 602-257-9000 for 24/7 Emergency Service